About Us
Tubeline Plumbing offers next-level plumbing Services across the Gold Coast
Our Vision
Environmentally Conscious Plumbing Solutions
Blocked drains
Burst water pipes
Dripping and broken taps
Leaking and running toilets
New tap & toilet installations
Hot water repairs and installations
Gas appliance service & installations
Bathroom upgrades & renovations
Water filter installations
Water pressure problems
Our Story
A bit of history
Tubeline Plumbing was started in 1992 by Matt and Debbie Stevenson. They created a company culture regarded by some as having the best quality of work in the area.
In 2019 Marty Carpenter stepped in to take over Tubeline Plumbing. Marty was the last apprentice to be signed off by Tubeline Plumbing in 2012. Since 2019 we have focused on keeping the Tubeline legacy alive by providing our customers with top-level work with a great customer experience.
In 2019 we went through what most small businesses do in that we were trying to do everything we could. We started to notice that appointments were getting missed, work was being rushed, and our customers weren’t getting the level of service they deserved. We got to the point where it all got a bit too much, and in 2021 we sat down and focused on what mattered to us most.
Our customers and the environment
We started to use technology to make our customer experience as seamless as possible; we send arrival notifications to our customers when our tradespeople are on the way. We provide fixed price quotes to ensure no surprise bills and offer 0% interest payment plans to help out when unexpected problems arise.
Tubeline Plumbing
Core Values
Contagious Positivity
We value individuals who show up with positivity, we get stuck into our work with energy and enthusiasm, and the glass is always half full.
The Little Things Matter
We take the time to do it right the first time, we check and recheck our work to make sure it is spot on, and we sleep well at night knowing the little things are done right.
Strength of Character
We treat others with dignity and respect, we respect the trust placed in us by our customers, we provide honest advice always.
Find the Better Way
We are always looking for better, more efficient ways to work, We constantly look for the smalls things we can change to have an impact.
Stoked! Service
We go above and beyond what is expected for our clients and teammates, and we treat our customer’s homes as if they are our own. We are a team that is always raising the bar for what is considered a great customer experience. Our benchmark for stoked service is to do such a great job our customers want to tell everyone about us.
Why Choose Tubeline Plumbing
Experienced
We are experienced plumbers and pride ourselves on the quality of our knowledge and skills. We ensure that we will get the job done right the first time every time, so you don’t need to worry
On Time
No one likes waiting around for a service to show up when it suits them. We provide on time service updates on arrival times throughout the day so you know exactly when we’ll arrive.
Clean
Plumbing isn’t the cleanest job in the world, we know that. But that doesn’t make it your problem. We clean up our mess and leave your home exactly as we found it.
Friendly
We pride ourselves on friendly customer service and want to ensure that you know what’s going on at all times. We’ll explain what we’re doing and why so you’re kept in the loop at every stage.